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24/7 Service Support

Raise a ticket. Get a number. We call back.

Fill the form below and receive a unique Radiance service ticket number instantly. Our engineer will contact you within the SLA for your priority.

Service SLA

Response commitments
you can hold us to.

🔴
Critical / Machine Down
Engineer call within 4 hours. On-site within 24 hours (metro) or 48 hours (pan-India).
🟡
Medium Priority
Engineer call within 24 hours. On-site scheduling within 3 business days.
🟢
Low Priority / General
Response within 48 hours. Resolved by next scheduled visit or remote support.

AMC & Annual Contracts

Under an active AMC, all service calls are prioritised. Spare parts are dispatched same day for covered machines. Contact us to discuss an AMC for your line.

Direct contact
📞 +91 77700 67066
📞 +91 62626 00044
Sales Office: Plot E-193, TDS Tower, Mohali, Punjab
Corporate: Plot 76-D, Phase IV, Udyog Vihar, Gurugram

Frequently asked questions

How quickly will someone call me after I raise a ticket?+
For Critical tickets, a Radiance engineer will call within 4 working hours. For Medium priority, within 24 hours. For Low priority, within 48 hours. You will receive your unique ticket number immediately on submission.
Can I track my ticket status?+
Yes. Quote your RDN ticket number to any Radiance team member and they can pull up your case immediately. We are building a customer portal for self-serve tracking — coming soon.
Do you service machines not bought from Radiance?+
Yes. We service all major brands of coding, packaging, palletizing and strapping equipment, regardless of who sold you the machine. Raise a ticket and we will assess.
How do I get spare parts urgently?+
Select Critical priority in your ticket and mention the specific part in the issue description. For AMC customers, same-day dispatch is standard. For non-AMC, we will source and quote within 24 hours.

Raise a Service Ticket

All fields marked * are required. You will receive a ticket number instantly.

✅

Ticket Raised Successfully!

Your service request has been registered. An engineer will call you within the SLA for your priority. Please save your ticket number.

RDN-20260629-0001
Click the ticket number to copy

Quote this number in any call or WhatsApp message to Radiance to track your case instantly.